Privacy policy

Last updated: 2026-06-24

This privacy policy explains how LALA collects, uses, protects, and manages your personal data when you visit the websites lala.lt and lalaportrait.com, place an order, upload photos, subscribe to the newsletter, or contact us.

By using the website, placing an order, or providing us with your information, you confirm that you have read this privacy policy.

1. Who We Are

LALA is a creative studio crafting personalized portraits, caricatures, paintings, and other unique works based on photos, ideas, and descriptions provided by clients.

Websites: lala.lt, lalaportrait.com
Contact Email: hello@lalaportrait.com

2. What Data We Collect

We may collect the following personal data:

  • your first and last name;

  • email address;

  • phone number, if provided;

  • delivery address;

  • payment information;

  • order details;

  • photos you upload;

  • descriptions, ideas, comments, or requests you provide;

  • communication details;

  • newsletter subscription information;

  • website browsing, cookies, and analytics data;

  • IP address, device, browser, and website activity information.

If you order a personalized work, we may receive and process the photos you upload, including any people, pets, places, objects, or other elements visible in them, necessary for creating the order.

3. How We Use Your Data

We use your data to:

  • accept and fulfill orders;

  • create personalized portraits, caricatures, or paintings;

  • contact you regarding order details;

  • process payments;

  • deliver orders;

  • respond to questions and inquiries;

  • send newsletters if you subscribed;

  • display relevant advertising;

  • measure website performance and advertising effectiveness;

  • improve website usability;

  • ensure website security;

  • fulfill legal and accounting obligations.

4. Order and Photo Data

Personalized works are created based on the photos, descriptions, and ideas you provide. This information is used solely to create your order, clarify details, and provide customer service.

By submitting photos or other materials, you confirm that you have the right to use them and to provide them to us for creating a personalized work.

If another person is in the photo, you should ensure you have the right to use their image for the order purpose.

5. Payments

The website operates on the Shopify platform. Payments may be processed through Shopify Payments and other payment methods shown at checkout.

We do not store your payment card details directly. Payment information is handled by payment service providers to securely accept and confirm payments.

6. Shopify

Our online store operates on the Shopify platform. Shopify helps us manage the website, products, cart, orders, payments, customer information, and other e-commerce processes.

When using the website, certain data may be transferred to Shopify to accept, process, and fulfill your order.

7. Newsletters and Klaviyo

If you subscribe to the newsletter, we may use your email address to send marketing messages. Newsletters may share new works, gift ideas, special offers, studio news, or other LALA-related information.

We may use Klaviyo for newsletter delivery and marketing automation. Klaviyo may process your email address, subscription status, purchase history, website actions, and interaction with our emails.

You can unsubscribe from newsletters at any time by clicking the unsubscribe link in the email or writing to us at hello@lalaportrait.com.

8. Advertising, Analytics, and Third-Party Tools

We may use third-party tools on the website to understand site traffic, display more relevant ads, and enhance user experience.

We may use:

  • Meta tools, including Meta Pixel, for ad measurement and personalized advertising;

  • Google tools, including Google Analytics, Google Ads, or related measurement tools;

  • Microsoft Clarity, for website usage analysis, clicks, scrolls, session recordings, and understanding user experience;

  • Klaviyo, for marketing emails, segmentation, and marketing automation;

  • Shopify tools necessary for store operation, orders, and analytics.

These tools may collect information about your visits, device, browser, IP address, page views, clicks, purchase actions, cart actions, and other interactions with the website.

9. Cookies

We use cookies and similar technologies on the website.

Cookies help to:

  • ensure website functionality;

  • save the cart;

  • remember preferences;

  • analyze site traffic;

  • measure ad effectiveness;

  • display more relevant ads;

  • improve user experience.

Some cookies are essential for website operation. Others, like analytical or advertising cookies, may be used only with your consent, if required by applicable law.

You can manage your cookie settings in your browser or through the cookie consent tool provided on the website, if displayed.

10. Legal Grounds for Data Processing

We process your data based on one or more of the following grounds:

  • contract performance when you place an order;

  • your consent, for example, for newsletters or non-essential cookies;

  • legitimate interest, such as improving the website, customer service, or fraud prevention;

  • legal obligation, such as fulfilling accounting and tax requirements.

11. Who We May Share Data With

We may share your data only as necessary for website operation, order fulfillment, payment processing, delivery, marketing, analytics, or legal obligations.

Data may be shared with:

  • Shopify;

  • Shopify Payments;

  • payment service providers;

  • delivery and logistics service providers;

  • email and marketing service providers, including Klaviyo;

  • advertising and analytics service providers, including Meta, Google, and Microsoft Clarity;

  • IT, hosting, and website maintenance service providers;

  • government authorities, when required by law.

We do not sell your personal data.

12. International Data Transfers

Some of our service providers may process data outside the European Economic Area.

In such cases, data is transferred only when appropriate safeguards are in place, such as standard contractual clauses or other mechanisms provided by law.

13. How Long We Retain Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy.

For example:

  • order and accounting data are retained as required by law;

  • communication data are retained as needed for customer service and dispute resolution;

  • photos and order descriptions are retained as needed to create the work, fulfill the order, and provide customer service;

  • newsletter data are retained as long as you are subscribed or until no longer needed;

  • cookie and analytics data retention periods depend on the specific tool settings.

If you wish for us to remove photos or other information you provided, you can contact us at hello@lalaportrait.com, as long as it does not conflict with our legal obligations.

14. Your Rights

Under applicable data protection laws, you may have the following rights:

  • the right to know what data we process about you;

  • the right to access your personal data;

  • the right to request correction of inaccurate data;

  • the right to request data deletion;

  • the right to restrict data processing;

  • the right to object to certain data processing;

  • the right to data portability;

  • the right to withdraw consent when data is processed based on consent;

  • the right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at hello@lalaportrait.com.

We may ask you to verify your identity before fulfilling your request.

15. Opting Out of Marketing

If you no longer wish to receive newsletters or marketing messages, you can unsubscribe at any time by clicking the unsubscribe link in the email or writing to us at hello@lalaportrait.com.

Even if you opt out of marketing messages, we may still send you order-related emails, such as order confirmation, payment information, or delivery notifications.

16. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure.

However, no internet system is completely secure, so we cannot guarantee absolute data security.

17. Children's Data

Our website is not intended for children to use independently. If a child's photo is submitted for an order, it should be provided by parents, guardians, or someone authorized to do so.

Children's photos are used only for creating personalized orders and related customer service.

18. Public Display of Works

Personalized works that clearly show private individuals or personal information are used publicly in portfolios, social media, or advertising only with separate consent or by removing identifying information where appropriate.

If you do not want your order displayed publicly, you can indicate this in the order comment or email us at hello@lalaportrait.com.

19. Changes to the Privacy Policy

This privacy policy may be updated. The latest version is always available on the website.

If changes are significant, we may inform you on the website or through other appropriate means.

20. Contact

If you have questions about this privacy policy, your data, or wish to exercise your rights, please contact us:

Email: hello@lalaportrait.com
Websites: lala.lt, lalaportrait.com