Shipping policy
Last updated: 2026-06-24
This delivery policy applies to orders made on lala.lt and lalaportrait.com.
Order Preparation Time
Order preparation usually takes up to 3 business days from the receipt of payment and all necessary order information.
If photos, descriptions, or additional details are needed for the order, the preparation time starts only once we have all the required information.
For non-standard, more complex, or custom orders, preparation time may be longer. In such cases, we will contact you separately.
Delivery Times
Delivery time depends on the country, chosen delivery method, and the work of the delivery service provider.
Estimated delivery times after order dispatch:
- In Lithuania: 1–3 business days;
- To other countries: 5–14 business days.
These are estimated times. Delivery may take longer due to holiday periods, high parcel volumes, customs procedures, incorrect addresses, or other circumstances beyond our control.
Delivery Cost
Delivery cost is calculated at checkout, based on the selected delivery country, method, and order size.
If free delivery applies to a specific order, it will be indicated on the website or at checkout.
Customs and Import Duties
For orders delivered to certain countries, import duties, customs fees, VAT, or other local taxes may apply to the buyer.
These fees are not included in the item or delivery price unless clearly stated otherwise at checkout. The buyer is responsible for all import, customs, or other local fees.
We recommend checking your country's import rules before placing an order if it is being delivered outside the European Union or to a country that may have additional customs procedures.
Order Dispatch
Once the order is prepared and dispatched, you may receive a confirmation email with delivery information. If a tracking number is provided, it will also be sent via email.
Please ensure the correct email address, phone number, and delivery address are provided at the time of order.
Incorrect Delivery Address
The buyer is responsible for providing correct delivery details.
If a parcel is returned due to an incorrect address, non-collection, or other reasons dependent on the buyer, the costs of resending may be borne by the buyer.
Delivery Delays
We strive to prepare and dispatch orders as quickly as possible, but we cannot be responsible for delays caused by delivery service providers, customs, or other third parties.
If an order is delayed longer than expected, please contact us via email at hello@lalaportrait.com.
Damaged Parcel
If you receive a damaged parcel, please contact us as soon as possible via email at hello@lalaportrait.com.
In your email, include the order number and attach clear photos of the parcel, packaging, and damage. This will help us assess the situation and offer a solution more quickly.
Contact
For delivery inquiries, write to:
Email: hello@lalaportrait.com
Websites: lala.lt, lalaportrait.com
